FAQs

Be a Good Neighbor

What are your common terms for Whimiy?

Everyone who signs up is a Member. Owners rent items to Renters.

How do you define my “neighborhood”?

We take your address and incorporate an 8-mile radius. Owner’s items will be advertised in that area only. Similarly, renters only can view items in that area. You’ll also be able to see the address of your rental item before you book.

If I sign up will everyone see my address and/or credit card information?

No. If you are a Renter, no one will see your address. If you are a Owner, then individuals renting your item(s) will see your address. Only Whimiy will have your credit card information contained in a secure online site called Stripe.

What is the fee for signing up and becoming a member of Whimiy?

It’s free and always will be! For every item an Owner rents to a neighbor, a 10% commission is paid to Whimiy. The Renter only pays the Owner’s rental fee for the item.

What should I charge for renting my item(s)?

What you charge for your rental item is complete up to you. Our recommendation is about 5-15% of its retail price.

Are there time limits for renting items?

No. That’s up to the Owner and Renter. You can also set up how far in advance someone needs to book an item and how long they can keep it.

What happens if I go out of town and/or can’t rent items for a while?

Simply go to your account and click “on vacation.” Your items will not be shown for rent. You can also require a minimum and maximum number of days in advance of someone booking your items.

What about taxes?

Whimiy does not add taxes to the rental items. All members are responsible for paying any and all appropriate taxes post-Whimiy. As per IRS regulations, Whimiy will distribute 1099s for those who rent more than $600 in rentals for the year.

I have a store that rents items. Can it be on Whimiy?

Sure! The more the merrier!

As an Owner, can I add my own terms and conditions?

Absolutely, and we suggest it. For example, if you offer clothing, you may require items to be dry cleaned before its return.  Of course, Whimiy encourages every Renter to return items in the same condition as rented. You may also want to put in a “break it / buy it / price” clause to your terms and conditions.

You may also want to differentiate your rentals by offering ‘drop off’ and ‘pick up’ services!

Are there any rentals/items that are not allowed on the site?

Yes. Generally, items that are sexual/pornographic, weapons, illegal, for medical use, or unsafe are not allowed. Please check our Terms of Use for a full description. Whimiy reserves the right to limit and/or remove other items as it, in its sole discretion, deems necessary.

Is Whimiy an App? 

Not yet. For now it is simply a BETA website. Based on response, though, we’re excited about the upgrading the website and creating an App for your use.

What is the Whimiy Neighborhood Watch group?

Members can volunteer to become a member of the Whimiy Neighborhood Watch group. This group helps to protect the safety and security of our website for their neighbors. Simply email WNW@whimiy.com if you see something that violates our Terms and Conditions or needs to be possibly included in our Terms and Conditions.

What if the person renting my item doesn’t return it, return it on time, or breaks it?

We hope that doesn’t happen, if it does we suggest you and your neighbor work it out in a friendly way. If necessary, remember that you have the neighbors’ name, address, and the ability to put a hold or dispute on a credit card through your Dashboard.

Any and all disputes are the full responsibility of the Owner and Renter. Whimiy doesn’t offer refunds of its 10% commission. Refer to our Policy Terms and Conditions for more information.

What happens if the item I rent doesn’t work?

The onus is on the renter to ensure the item is in good and working order upon receipt. Otherwise, it is between the Owner and Renter to itemize and document any issues with the item.

To which non-profits does Whimiy donate 5% of net proceeds?

To help protect our environment, Whimiy donates to: Earth Policy Institute; Pew Institute for Ocean Science; The Nature Conservancy; 1% For The Planet, and; Environmental Defense Fund.

What is the Whimiy Shimmy?

It’s best just to show it to you! Upload yours to our social media at Facebook and Twitter.

 

 

For complete information, read our Terms and Conditions.